With a new foreword by ken blancharda straightforward and snappy guide to successful customer service from the author of the bestselling the one minute. This is an audiobook audio cd and does not include actual book. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h. Learn vocabulary, terms, and more with flashcards, games, and other study tools. A revolutionary approach to customer service paperback 1 sept. Satisfied customers just arent good enough by kenneth h blanchard and a great selection of related books, art and collectibles available now at. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. A revolutionary approach to customer service blanchard, kenneth. Making your customers raving fans is the competitive edge today. Service by ken blanchard and sheldon bowles 1993 title. I encourage everyone who works with the public or owns their own business to please please read this book. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program.
The one minute manager paperback jan 01, 2007 blanchard. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Prefer to work with a human being when you order raving fans a revolutionary approach to customer service books in bulk. Paperback, mp3 cd, hardcover, board book where the stars meet the sea. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results.
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